Tuesday, May 7, 2013

what do you do...

When no one seems to be in a big hurry but you?

As you may have guessed, the lack of posts around here has much to do with the fact that Interlude is not yet in the water. She went into the shop around the first of the year and up until mid-March, we were told she was being serviced. The purchase agreement had a laundry list of things to be fixed and we were told the service department would address them all and let us know when repairs were completed. Around the end of March, Josh received an email update complete with photos of the king plank and bowspirit being replaced, as well as the compression post being replaced. We assumed that all meant the boat was in tip top shape. Josh took a trip up one Saturday following that email to look over the work. Lo and behold, during his inspection he saw that the chain plates had not been cleaned, replaced, or in any way serviced. He also noted that the sea cocks hadn't been replaced (both issues are troublesome and need attention before being launched). He followed up in person by showing the head of the service department the lack of action on the issues. He subsequently sent an email with photos of said problems. No response. 

Fast forward to last Saturday. Our surveyor wanted to take a look at the work that had been done in order to get insurance all squared away and felt a boat in better condition would merit a lower insurance rate. Great. We like that idea. We still haven't heard any more from the service department but I think we both assume they'd seen the email and had taken action. Guess again. As of last Saturday, the boat's still not completely fixed. We are back to the drawing board and the next steps are to involve the salesman who sold us the boat and probably the owner of Larsen. It's a super big bummer because we were really hoping to have Interlude back in last week. Will keep you posted.